Operations Support
Balzac, AB, Canada
Full Time
Experienced
Driving the Future of Transportation
Our Role: Are you ready to be part of a dynamic and supportive team where your efforts directly contribute to seamless operations and long-term success? This is more than just a support role—it's a stepping stone for individuals with a passion for logistics, collaboration, and leadership. As Operations Support you will be trained across all positions within our Dispatch department.
Hours: Tuesday - Saturday 8:00am – 5:00pm
Why Join XTL?
This role is ideal for someone eager to grow, learn, and lead. We believe in fostering a workplace where people from all walks of life feel seen, supported, and inspired to bring their best every day. If you’re a team player with a solutions-first mindset and a drive to build a meaningful career in operations, we want to hear from you.
* XTL is an equal opportunity employer that promotes diversity in the workplace. Every application is considered equally, regardless of whether it is submitted by a woman, a man, a member of a visible minority, an Indigenous person, or an individual with a disability. We welcome applications from all interested individuals. The masculine form is used solely to simplify the text.
Hours: Tuesday - Saturday 8:00am – 5:00pm
What You'll Do
Driver Support- Act as a first point of contact—ensuring drivers feel supported, informed, and empowered at every step.
- Handle time-sensitive communications by phone or satellite promptly and efficiently.
- Manage documents and procedures like gate passes, customs faxes, and time cards with accuracy and care.
- Address operational challenges such as delays, reroutes, or mechanical issues with calm confidence and clear communication.
- Identify potential service risks early and build smart solutions in collaboration with planners and customers.
- Ensure the right equipment is in the right place at the right time.
- Monitor yard activity, trailer movements, and equipment readiness to maintain operational flow.
- Act as a reliable link between departments—sharing key updates that help us all succeed together.
- Maintain and update system records to ensure everything runs smoothly.
- Manage dispatch data such as check-ins, switches, and messages with a focus on quality and timeliness.
- Correct discrepancies with a solution-oriented mindset.
- Respond to customer needs with professionalism and a positive attitude—even after hours.
- Input orders and requests with clarity and efficiency.
- Represent XTL’s standard of care with every interaction.
- Step in and support wherever needed—whether that’s assisting planners, filling in during holidays, or helping a colleague.
- Thrive in an environment that values mutual respect, shared success, and everyday contributions.
- Monitor equipment pools and usage trends to maximize availability and efficiency.
- Reconcile yard inventories and records to ensure accuracy.
- Spot and report on patterns in service failures to help strengthen long-term systems.
- Contribute to our preventative maintenance and equipment lifecycle efforts—keeping safety and quality top of mind.
- You are an insightful and agile individual who is aligned with promoting and demonstrating empathy in the workplace
- You are someone who has the ability to connect with people from different backgrounds and celebrate your team's wins
- You are a resourceful problem-solver who thrives on knowing your work directly impacts the future of how we move
- You are adaptable and enjoy finding creative solutions to drive change
- Demonstrates strong organizational skills and takes initiative pro-actively
- 2 years of dispatch or planning experience
- Excellent verbal and written communication skills with the ability to work collaboratively
- Ability to be detail oriented and deadline driven
Why Join XTL?
This role is ideal for someone eager to grow, learn, and lead. We believe in fostering a workplace where people from all walks of life feel seen, supported, and inspired to bring their best every day. If you’re a team player with a solutions-first mindset and a drive to build a meaningful career in operations, we want to hear from you.
* XTL is an equal opportunity employer that promotes diversity in the workplace. Every application is considered equally, regardless of whether it is submitted by a woman, a man, a member of a visible minority, an Indigenous person, or an individual with a disability. We welcome applications from all interested individuals. The masculine form is used solely to simplify the text.
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