XTL Transport, Logistics, Distribution

Operations Assistant

Surrey, BC, Canada - Full Time

XTL Transport Inc. is currently looking for a Operations Assistant for our Langley, BC Terminal!
About XTL Transport Inc.:
XTL Group of Transport Companies is comprised of three Divisions. XTL Transport, XTL Logistics and XTL Warehousing. The combination of these three services allows XTL to offer a truly integrated logistics service. For over 35 years, XTL has provided our partners with a progressive and reliable transportation, logistics and distribution solution throughout North America. Our corporate philosophy is unique, as we view every single client as a Partner and not simply as a Customer.
Job Description
Dispatching

Schedule and secure resources (driver, equipment, etc) in order to achieve planned logistics orders
Dispatch loads to drivers through AS400
Pro-actively plan for contingencies in order to prevent service failures
Assess and predict operational resources needed to achieve service in the most efficient and cost-effective manner possible
Work with the maintenance department to ensure that we have the equipment necessary to service the customer needs
Coordinate pickup and delivery appointments at customer locations
Ensure all satellite messages are answered promptly and efficiently, forwarding or following-up on all those that need it
Ensure all macros are completed and equipment movement is correct
Answer phone calls and direct them to the correct party as needed
Communicate load assignments to drivers and resolve driver issues if any occur

Customer Service

Manage all Accessorials: Send forms for additional services and ensure that the billing for any Accessorials is complete

Ensure all EDI orders are accepted, updated and reflected accurately in the TMS
Update appointments as per customer requests while updating drivers of any changes
Communicate with customers of any delays or change in appointments
Book loading and unloading appointments when required for customers
Process driver pays

Other Assignments

Provide assistance and coverage for all departments as needed by management
Improve driver retention by providing Excellent Customer Service and always being fair with all drivers
Ensure absolute data integrity when arranging, managing and executing orders
Communicate any and all disciplinary issues to Operations Manager and Human Resources
Communicate all safety related issues to the Safety Department
Monitor Road & Weather Conditions, keeping Drivers Informed, if there is delay to f foresee, do the necessary changes in order to service customer on time

Skills & Requirements

1-2 years dispatching experience (preferred but not required)

Experience with AS400, TMS, Elogs, People Net and Safety Direct systems is an asset

Knowledge of Microsoft applications such as Word, Excel and PowerPoint
Excellent Oral and Written communication skills
Strong Analytical capabilities with excellent attention to detail
Team player who is able to work well in groups
Customer-focused attitude, with high level of professionalism and discretion
Organization and Time management skills
Ability to Prioritize and Manage Time

Schedule
Friday to Monday, 7:30 am to 6 pm
Training will take place Monday to Friday 7:30 am to 4 pm.

Benefits

Full benefits paid 100% by XTL after your 3 month probation
Company matching RRSP
Paid Vacation

All applicants will be treated with the highest degree of confidentiality. We recognize the value of diversity in our workforce, and encourage all qualified candidates to apply.
We would like to thank all candidates for their interest, however only qualified applicants will be contacted.

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