Customer Account Coordinator

Summary:
XTL Transport Inc., a well-established company in the Transportation, Logistics and Warehousing-Distribution field, is looking for a Customer Account Coordinator to join our team. The ideal candidate is a safety, quality and team player. If you are looking for a stable job with a vital company, if you meet the employment criteria, XTL Transport Inc. is the place for you!

Responsibilities:
1. Main tasks

• Data entry for transaction creation (receiving/shipping). 
• Create and modify customer account data.
• Maintain a positive relationship with customers.
• Update customer profiles and track accounts. 
• Run reports as required.

2. Communication & support

• Communicate customer requests to operations. 
• Follow up with customers on a regular basis.
• Follow-up with the operations department to ensure that all relevant documents are accurate (products received and products shipped)

3. Validation and follow-up

• Validate that all transactions are correct and complete.
• Verify that transactions and services are correctly entered into the system and invoiced.

4. Skills & Abilities 

• Knowledge and mastery of WMS systems (AS400 an asset).
• Good communication and explanation skills.
• CTPAT sensitive position - subject to a criminal record search.
• Experience in a distribution center environment (asset).
• Experience in a similar position.
• Bilingual (oral and written).
• Excellent customer service skills.

5. Resolution of problems and initiative

• Sense of initiative and autonomy.
• Ability to communicate with various stakeholders.
• Ability to determine the management of priorities.
• Ability to work under pressure and handle several files simultaneously.
• Ability to be flexible to adapt to changing work priorities.

6. Work Environment 

• Be sensitive to the importance of Occupational Health and Safety. 
• Have a positive and determined attitude. 
• Team oriented

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