XTL Transport, Logistics, Distribution
Night Dispatch
Calgary, AB, Canada - Full Time
Night Dispatcher: With a rich history of success, XTL is poised for even greater achievements in the years to come. As we continue to expand our operations, we seek a Night Dispatcher 4 On/ 4 Off who is self-motivated and shares our passion for growth.
Schedule: Hybrid Position: 4 On/ 4 Off - 1700- 0500 (0030 - 0500 work from home). On-call component is required for this position.
Responsibilities
Driver Support
Ensure phones and satellite messages are answered promptly.
Manage productivity live using dispatch tools and maintain dispatch status.
Making sure planning is in accordance with service level requirement of +98%.
Responding to various types of operational issues including, but not limited to: equipment
breakdowns, driver re-assignments, load delays or cancellations, overweight loads, etc.
Monitor road and weather conditions, keep driver advised of worsening conditions or road
Closures.
Trouble Shooting
Establish and put in place a plan for loads that do not seem or will not be meeting service .commitments. This includes communicating information to customer and customer service.
Ensuring proper type of equipment are assigned to customers and trailer bank commitments are not depleted.
Ensure yard check, load security, heated load and inactive trailers are monitored and reported on when necessary to maintenance and/or terminal manager.
Relay information, obstacles and discrepancies to operations manager, operations, customer service, and/or any other departments when necessary.
Monitor for hazardous time sensitive maintenance flags and assign equipment accordingly.
Data IntegrityEnsure data integrity is preserved at all times and ensure the following actions are done accurately and in a timely manner:
Deadheads
Switches
Check – Calls
Error message corrections
Place comments in orders updating load or driver status
PlanningApply dispatch rules according to hours of services, company programs, procedures and policies.
Plan all loads with priority to service and hours of service.
Ensure drivers have stated the shift at the appropriate time to ensure on time service.
Customer ServiceWhen necessary, enter orders received via fax, email, or phone.
Respond to the after-hour needs of customer as they arise and in a timely fashion.
Advise customer of any delay.
Other ResponsibilitiesSupport and replace other planners as needed.
Enter and review driver payroll; flag anomalies to management.
Any other duties assigned by management.
Daily TasksReview emails for the day, note important tasks, moves, load to watch, etc.
Follow up to ensure load information was clearly transmitted and confirmed with driver via text message/phone/satellite.
Double-check, pre-plan loads, backhaul, special moves and create DH (when possible).
Ensure trucks ignition is when driver is supposed to start. If there is any delays, include in nightly report for management.
Coordinate with drivers to keep a flow of tractor coming in and out of garage. Use the emails sent by maintenance as referral.
Monitor road and weather conditions, keeping drivers informed. If there is delay to for-see, do the necessary changes in order to service customer on time. Inform customers of any delays.
Manage and answer office phones in timely fashion and deal with any issues that arise from the phone calls.
Monitor and process satellite messages in AS400 and ensure up to date within 5 minutes.
Make road service calls when necessary. Inform maintenance team if it happens. Use your judgement in order to make the best financial/time efficient decision on breakdown issues.
Create an end of shift report containing issues of the shift, how to fix them. Email said report to team and re-visit on the next day with planner and supervisor.
Try to fix border issues as they arise. Inform supervisor for any suggestions about proactive/troubleshooting in that department.
Be proactive, not reactive to potential problems, delays, complaints that may happen that day.
Have a continual improvement mentality i.e. how to reduce bobtail, how to improve, etc. Constructive criticism is always welcome.
Driver retention is EVERYONE’S responsibility, we need to be sure we treat our driver equally and respectfully.
Any other duties assigned by management.
Skills and AbilitiesMust have 1-2 years of experience, either in transport or a related industry.;
Must have good geographical knowledge;
Strong knowledge of AS400, excel, lotus notes considered and asset;
Candidate must have exceptional interpersonal and communication skills;
Impeccable, detailed, and proactive phone and satellite habits;
Strong attention to detail and a high degree of accuracy;
Ability to multi-task and manage priorities, meet deadlines, work under pressure, and take on additional tasks;
Critical and strategic thinking;
Innovation / resourcefulness;
Able to work in a fast paced environment;
Able to work in a team atmosphere with minimum supervision.
XTL is an equal opportunity employer that promotes diversity in the workplace. Every application is considered equally, regardless of whether it is submitted by a woman, a man, a member of a visible minority, an Indigenous person, or an individual with a disability. We welcome applications from all interested individuals. The masculine form is used solely to simplify the text. We invite and thank all interested persons to apply but only selected candidates will be contacted for an interview.
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