XTL Transport, Logistics, Distribution
Fleet Maintenance Service Advisor
Balzac, AB, Canada - Full Time
Service Advisor – Fleet Maintenance
Balzac, Alberta
Shift: Monday–Friday | 11:00 AM – 8:00 PM
About the Role
We are seeking a motivated Service Advisor to join our fleet maintenance team in the Calgary area. This role is ideal for a local candidate who understands the pace and expectations of a high-volume heavy-duty shop and enjoys being the key point of contact between drivers, technicians, vendors, and operations.
You will play a critical role in ensuring our fleet stays road-ready by coordinating repairs, managing road call activity, and maintaining strong vendor relationships.
Key Responsibilities
Balzac, Alberta
Shift: Monday–Friday | 11:00 AM – 8:00 PM
About the Role
We are seeking a motivated Service Advisor to join our fleet maintenance team in the Calgary area. This role is ideal for a local candidate who understands the pace and expectations of a high-volume heavy-duty shop and enjoys being the key point of contact between drivers, technicians, vendors, and operations.
You will play a critical role in ensuring our fleet stays road-ready by coordinating repairs, managing road call activity, and maintaining strong vendor relationships.
Key Responsibilities
- Act as the primary liaison between drivers, fleet operations, technicians, and external vendors
- Open, manage, and close repair orders with accuracy and urgency
- Diagnose and translate driver complaints into actionable work orders
- Provide repair estimates, timelines, and approvals
- Coordinate and manage road calls, ensuring timely response and resolution
- Work closely with external vendors and service providers to ensure quality and cost control
- Build and maintain strong, long-term vendor relationships to support fleet operations
- Prioritize workflow to maximize shop productivity and minimize equipment downtime
- Monitor job progress and communicate updates proactively to all stakeholders
- Ensure all work meets compliance and safety standards
- Support preventive maintenance scheduling and follow-ups
- Maintain accurate documentation of labor, parts, and repairs
- Reports Directly to the Maintenance Manager
- Minimum 2+ years experience as a Service Advisor, Service Writer, or similar role
- Strong technical knowledge of heavy-duty trucks and trailers (diesel, air systems, PM programs)
- Experience handling road calls and vendor coordination is required
- Previous experience in fleet or commercial trucking environment strongly preferred
- Strong understanding of vendor management and service accountability
- Ability to work independently in a fast-paced shop environment
- Excellent communication and customer service skills
- Strong organizational and multitasking abilities
- Proficiency with maintenance software / work order systems
- Familiarity with Alberta CVIP / compliance requirements (asset)
