Operations Manager

What You'll Do

Business Management & Analysis

• Develop and analyze KPIs to track cost efficiency, retention, productivity, and equipment utilization.
• Drive continuous improvement through data-driven insights, innovation planning, and solution implementation.
• Proactively identify operational issues and lead effective problem-solving initiatives.

Operational Organization

• Coordinate daily operations to align equipment and customer needs.
• Lead daily planning and follow-up with cross-shift teams to ensure execution of action plans.
• Optimize load prioritization, reduce empty miles, and support customer service strategies.
• Participate in productivity meetings to address bottlenecks and improve efficiency.
• Ensure proper planning of vacations and staff coverage for smooth operations.
• Maintain compliance with customs and security programs (ACE, ACI, C-TPAT, PIP).
• Approve external cartage and rail invoices.

Leadership & Team Development

• Communicate clear department goals and follow up on progress with all shifts.
• Recruit, train, and coach staff to meet business objectives with excellence.
• Conduct staff evaluations and implement cross-training and contingency plans.
• Promote a culture of support, accountability, and continuous growth.

Labour Relations

• Build strong relationships with drivers and owner-operators to foster engagement and resolve concerns.
• Participate in union meetings and conduct regular performance check-ins (30/60/90/365-day reviews).

Budget & Financial Insight

• Gain and apply knowledge in analyzing P&L reports and managing departmental budgets.

Policy & Compliance

• Lead by example in upholding company policies, procedures, and values across all operational levels.

Daily Operational Excellence

• Ensure the success of team members by providing guidance, support, and clear expectations.
• Be available for emergency responses and customer concerns.
• Drive improvements in routing, utilization, cost-efficiency, and driver satisfaction.
• Monitor dispatch performance and workload distribution to maximize productivity.
• Reduce reliance on third-party services through smarter planning and resource use.
• Support equipment maintenance, satellite communication, and documentation accuracy.
• Partner with Sales to enhance lane profitability and customer solutions.
• Address staff and driver concerns proactively and constructively.
• Support on-time performance targets and follow up on service delays.
• Resolve customer issues promptly and ensure satisfaction.
• Conduct staff reviews, corrective actions, and training as needed.
• Step in during absences to maintain operational continuity.
• Collaborate on growth strategies and operational planning with the VP of Operations.

• You are an insightful and agile individual who is aligned with promoting and demonstrating empathy in the workplace
• You are someone who has the ability to connect with people from different backgrounds and celebrate your team's wins
• You are a natural leader who thrives on knowing your work directly impacts the future of how we move
• You are adaptable and enjoy finding creative solutions to drive change

• 5 or more years of relevant transportation experience with a strong track record of overseeing large-scale projects
• 5 or more years in a supervisory role of large teams
• Demonstrated success in managing teams and complex operations
• Experience with budgeting, resource allocation, and process improvement initiatives