Customer Service Representative

Balzac, AB, Canada

Full Time

Mid Level

Customer Service Representative

XTL is committed to providing customers with a progressive transportation solution. As a Customer Service Representative, you will be responsible for ensuring day-to-day commitments are executed as promised. Your creative ability to find solutions and develop relationships will play a key critical role in achieving customer loyalty and profitable business growth. The ideal candidate will be customer-focused and strive to ensure customer commitments are delivered.

Work Shift: Monday to Friday 7:00am-3:30pm

Responsibilities:

Customer Account & Data Management

Perform accurate data entry for receiving and shipping transactions
Create, update, and maintain customer account information
Update customer profiles and track account activity
Run operational and customer reports as required

Communication & Customer Support

Communicate customer requests clearly to warehouse operations
Maintain positive and professional relationships with customers
Conduct regular follow‑ups with customers
Liaise with operations to ensure all receiving and shipping documents are accurate

Validation & Follow‑Up

Validate that all warehouse transactions are complete and accurate
Ensure transactions and services are properly entered into the system
Confirm that services are correctly invoiced

Other Duties

Perform other related tasks as required

Qualifications:

Minimum 1-year of experience and working knowledge of SAP software
Excellent attention-to-detail and flexibility to work overtime
Ability to work in a team with a good sense of initiative
Ability to work with minimal supervision
Ability to follow safety policies and procedures
Due to current CT-PAT policy, successful candidate will be subject to a background check
Must be eligible to work within Canada

Working with XTL:

Collective benefits paid 100% by the employer after 3 months of probation
RRSP-matching program after 3 months of employment
Competitive salary
Job security (essential service)
Open Door Policy
Commitment to a safe work environment

At XTL, you will find the place that suits you!

XTL is an employer that promotes equality of opportunity and embraces diversity in the workplace. Each application is considered equivalent, regardless of whether it is submitted by a woman, a man, a member of a visible minority, an Aboriginal person or a person with a disability. The masculine is used only for the purpose of lightening the text.

We invite all those interested to apply, but only the candidates selected for an interview will be contacted.

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Merci de visiter notre page Carrière. Veuillez consulter nos postes vacants et postuler aux postes qui correspondent à vos qualifications.Thanks for visiting our Career Page. Please review our open positions and apply to the positions that match your qualifications.

Customer Service Representative

Apply for this position

Merci de visiter notre page Carrière. Veuillez consulter nos postes vacants et postuler aux postes qui correspondent à vos qualifications.

Thanks for visiting our Career Page. Please review our open positions and apply to the positions that match your qualifications.